SERVICES THAT MAKE AN IMPACT

Get noticed in your own custom apparel.

EMBROIDERY

A Long Lasting Professional Look.

Our in-house embroidery services offer a high-class look to brand your apparel and team gear. It’s clean, crisp, and makes your logo stand out, making it a great option for professional organizations. Embroidery is also long-lasting. It will not fade or snag after continuous washing, and instead will become a permanent part of your apparel. Embroidery is more expensive then ink method processes but offers a different look that may be exactly what you’re looking for.

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SCREEN PRINTING

There are a variety of methods used to ensure your art is printed the way you want it.

Spot Color is the most common screen printing method. This uses a full-tone of color to create an image. Each color in the image is printed separately on it’s own screen, affecting the cost, but up to 6 spot colors on one location can be printed. This results in prints that are vibrant, on any color garment, and is standard method for printing logos, graphics and text.

Halftone Printing is printing technique that allows for lesser amounts of ink in a certain color to be used on screen printed shirts, allowing it to mix with the garment color or other screen print colors to create the illusion of more colors than are actually being printed. This results in a more muted print, with lighter tones of color. You can still print on any color of garnet but is recommended for dark prints on light color garments. This is commonly the method used for gradients or background images.

Grayscale Printing is an inexpensive way to make a photography or other multi color image into apparel. A grayscale of the image is created using full and half tones of black. This results in a combination of vibrant and muted color, and quality is highly dependent upon the size and resolution of the photo.

4 Color CMYK Printing is used when printing a full color image or photograph that involves many colors and many gradients or shades of colors. This process uses basic Cyan, Magenta, Yellow and Black to create the image.

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SCREEN PRINTING

There are a variety of methods used to ensure your art is printed the way you want it.

Spot Color is the most common screen printing method. This uses a full-tone of color to create an image. Each color in the image is printed separately on it’s own screen, affecting the cost, but up to 6 spot colors on one location can be printed. This results in prints that are vibrant, on any color garment, and is standard method for printing logos, graphics and text.

Halftone Printing is printing technique that allows for lesser amounts of ink in a certain color to be used on screen printed shirts, allowing it to mix with the garment color or other screen print colors to create the illusion of more colors than are actually being printed. This results in a more muted print, with lighter tones of color. You can still print on any color of garnet but is recommended for dark prints on light color garments. This is commonly the method used for gradients or background images.

Grayscale Printing is an inexpensive way to make a photography or other multi color image into apparel. A grayscale of the image is created using full and half tones of black. This results in a combination of vibrant and muted color, and quality is highly dependent upon the size and resolution of the photo.

4 Color CMYK Printing is used when printing a full color image or photograph that involves many colors and many gradients or shades of colors. This process uses basic Cyan, Magenta, Yellow and Black to create the image.

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HEAT TRANSFER VINYL

Special Vinyl For Promotional Products

Heat Transfer Vinyl, of HTV for short, is a specialty vinyl that can be used on various fabrics and materials to create designs and promotional products. The design is applied through a process that uses a combination of heat and pressure. It is one of the least expensive and most adaptable methods used in garment decoration, and can be used for clothing, canvas bags, hats, sports bags, sportswear and more. HTV is extremely durable and long lasting, and is a great option for our clients who would only like a few custom pieces made.

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PROMOTIONAL ITEMS

Custom items for your logos!

Build your brand awareness and promote your business with marketing items, promotional materials, corporate gifts and corporate apparel.

Contact us to discuss the many options we offer.

WHOLESALE CAPABILITIES

Cutom apparel with your design.

Looking for wholesale garment printing? At Pacific Printing we provide custom printed apparel at an affordable price, without any hassels. Use your logos and images or browse our library of graphics which includes designs by local artists. We are avaliable to assist you and answer any questions you may have.

SPECS & SERVICE TERMS

Explore our standard size chart, terms and other specs to make your project smooth sailing.

Sizechart

Turnaround

The turnaround time on your order with Pacific Printing starts when you’ve paid a 50% deposit and we have all information required to complete your order (all artwork, fonts, shipping info, etc.). Delay in receipt of *any* of this info could result in production delays. Our current turnaround time is 2-4 weeks + shipping. Complex orders or extras may increase turnaround. Delay in approval of mock ups could also result in production delays. The most up-to-date turnaround time will be listed on your quote.

If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Pacific Printings control (i.e.: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.

Minimums

Screen Printed Items: 12 pieces (of the same design)
Embroidered Hats: 12 pieces

Artwork

All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Pacific Printing will not be responsible for poor quality printing due to poor artwork. Pacific Printing is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.

Art Approval & Order Proofing

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.

Out of Stock Items

Pacific Printing is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.

Collar & Seam Printing

Although Pacific Printing has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.

Hoodie Printing

Although Pacific Printing has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. Pacific Printing will not be responsible for these inconsistencies.

Specific Measurements When Printing

There is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Pacific Printing will not reprint or refund these shirts.

Payment

Pacific Printing reserves the right to request 50% deposit of your order total that must be paid before the order begins (unless otherwise approved by Pacific Printing). The remaining 50% is due when your order is picked up. Unpaid orders will not be released.

Changes to Your Order After Payment

Any change made to your order that is not due to a stock issue will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

Example: CustomerX places an order for 100 Anvil 980 shirts in Black. Pacific Printing then orders the shirts to prepare for printing. Two days later, CustomerX wants to change the order to now print on 100 Anvil 980 White tees. Pacific Printing has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out.

Cancellations & Restocking Fees

Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.

Example: CustomerX places an order for 99 shirts. Pacific Printing then orders the shirts to prepare for printing. Two days later, CustomerX needs to cancel the order (for any reason). Pacific Printing has to return the shirts to the manufacturer, incurring shipping fees and restocking fees. Pacific Printing refunds CustomerX for their order minus necessary cancellation fees.

Must Have Dates

Pacific Printing will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.

Shipping

Pacific Printing cannot be responsible for any shipping delays caused by the shipping company.

Examples: Canada Post cannot deliver your package on time due to inclement weather. | Canada Post delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.

Under Runs & Spoilage

Due to the nature of this business, Pacific Printing will not be responsible for under-runs or spoilage up to 10% per design (spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).

Pacific Printing will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Pacific Printing is only responsible for the $7.50 you would have paid us for the shirt).

Garment Disclaimer

Pacific Printing is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.

Satisfaction Clause

Pacific Printing will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.

Quality Assurance

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Pacific Printing will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Pacific Printing also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Pacific Printing does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.

Claims & Reprints

We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email karyn@pacificprintingak.com to submit your claim. If Pacific Printing is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.

Example: If you order 100 shirts and you’ve sold 15 but then you discover a print defect and you return only 85 shirts to Pacific Printing, we are only responsible for the reprinting of the remaining 85 shirts).